About Wattsun

Wattsun is an Arnhem-based scale-up founded by young, ambitious entrepreneurs who make sustainable energy mobile and universally available with an innovative battery system. Our innovative products create new possibilities for professionals with power needs in locations where the power grid does not reach.

We are a lively and dynamic team, each bringing our expertise to achieve collective results. The atmosphere in our office is informal, and we work based on equality. Being ambitious and recognized as the best Arnhem-based company this year, Wattsun assists a diverse range of businesses with our products, making every day unique. We are looking for men and women with courage to help us expand our business and realize our mission. Are you the one we are looking for?

Job Description

In the role of Customer Success Manager, you are our relationship manager 2.0! This means that you are often on the move to ensure that we only have super enthusiastic customers. We have both large end customers and resellers and rental companies using our products. You turn these customers into fans who are super satisfied and remain so, resulting in these major accounts further implementing our solutions within the organization. You know exactly how upselling works and align with the business plans and directors of the companies you deal with.

Your tasks:

• You are in close contact with customers to ensure the improvement of the use of our products\
• You give demos and presentations to stimulate acceptance and use of our products
• You support resellers and rental companies in their annual plans and marketing strategy regarding our product range
• You ensure a smooth onboarding of new customers
• You monitor the wishes and needs of the customer and ensure that this is communicated to the organization
• You identify additional opportunities to stimulate upsells, cross-sells and collaborate with sales to achieve revenue goals
• You are the first point of contact for your contacts, making them happy

Your Profile

We are looking for a Customer Success Manager with at least 10 years of experience in account management and demonstrable experience as a Customer Success Manager. You exude positive energy and have an affinity for both sustainability and technology. You must be able to convincingly explain the benefits of our technical energy solutions. Moreover, you enjoy working in a dynamic environment with a flexible task package.

Furthermore:

• You preferably have 10 years of experience in a similar role
• You possess a significant amount of ambition and persuasiveness
• You are proficient in both Dutch and English, both spoken and written
• You have knowledge of and affinity with the construction/infrasector and/or the film and events sector (prerequisite)
• You possess a valid driver’s license (B)

Offer

As a Customer Success Manager, you will have an exciting and challenging position in a flexible work environment. You will be part of an ambitious and winning team with healthy growth ambitions!

• You will receive a competitive salary based on knowledge and experience
• You will have ample opportunities for professional and personal development through training and courses
• You will receive everything you need to perform your work adequately
• You will work in an inspiring hotspot of innovative companies with fantastic people!

Acquisition based on this vacancy is not appreciated.